Exelon Storm Duty Experience

Project Overview

Context

The Exelon Storm Duty Experience project focused on improving the work-life balance of storm duty employees who play a crucial role in preventing system failures and outages during weather-related events, system damage, and critical social events.‍

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Team Objective‍

My team member and I aimed to enhance operational efficiency by streamlining storm duty tasks through intelligent automation, allowing employees to focus on high-impact responsibilities while reducing overall effort and time.

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Design Process

Ideation & Concept Development

• Brainstorming sessions to generate ideas.
• Recommendation gathering based on research findings.

Provided a list of data-driven recommendations on different storm duty areas to restructure and redesign that was causing the real problem in the experience.

Design Solution

Proposed Solutions

Develop a mobile or desktop solution that streamlines storm duty work operations by integrating:

• Task Automation – Reducing repetitive manual tasks.‍
• Enhanced Communication Tools – Real-time updates and reporting.‍
• Employee Support Features – Tools to improve work-life balance and mental well-being.

Why It Matters

• Reduces employee workload, improving retention and morale.
• Optimizes operational costs by analyzing inefficiencies.
• Enhances response times, making storm duty more efficient and scalable.

Implementation

Action Plan: Followed Exelon's Design Team format, focusing on human-centered design coupled with Enterprise Design Thinking:

• Discovery & User Research
• Creation of Design Artifacts
• Quality Support & Deployment Strategy‍

Key Learnings

• Avoid pre-anchored solutions – The original pitch was UI-focused, but research revealed broader organizational issues.‍
• Enterprise Design Thinking – Learned more efficient ways of creating artifacts.‍
• Storytelling for Buy-In – Improved ability to communicate ideas for securing stakeholder approval and clients should the need to pivot based on user needs persisted.‍
• Org Structure Matters – A well-defined organizational chart could have accelerated the project timeline by two weeks.